FAQs

Who can use the Service?

  • Members of the community that are 65 years or older (50 if Aboriginal) that need assistance with transport or social support services to remain living independently at home
  • Members of the community that are on a low income who are homeless or at risk of homelessness.
  • Members of the community that are identified as a special needs group which require transport services for a medical, social, recreational or shopping purpose.
  • Members of the community that are isolated and have no access to public or private transport

What are your hours of operation?

Office hours are from 8:30am to 4:30pm Monday to Friday. Our drivers are unable to travel outside of daylight hours so early morning and late afternoon medical appointments are discouraged.

How do I make a Community Transport booking?

You can book online here.

Or, give us a ring to chat about your needs.

Inverell – 02 6722 5853

Ashford – 02 6725 4479

How do I change my Community Transport booking?

Please call us  to discuss your booking needs.

Inverell – 02 6722 5853

Ashford – 02 6725 4479

What if I need to change my booking?

Please call the office and speak to the relevant team member.

Inverell – 02 6722 5853

Ashford – 02 6725 4479

What areas does your community transport service travel to?

We provide community Transport services across the Inverell Shire Council area.

We can provide trips to a number of locations for medical appointments such as:

  • Armidale
  • Ashford
  • Glen Innes
  • Inverell
  • Moree
  • Tamworth
  • Texas
  • Toowoomba

Please contact us if you require transport for medical appointments to locations outside of those listed above.

Are you registered for NDIS?

No.

Can my carer or family member travel with me?

Yes, there is no extra cost for a carer or family member as long as they are being picked up at the same address. Just advise us of the extra passenger when making your booking.

Do your community transport drivers stay with clients at their destination?

Only our social bus trip drivers stay with the group, along with a volunteer bus host/hostess.  Drivers for medical appointments are unable to stay with you.

I’m on a Home Care Package, can you help me?

Yes, however you need to speak to your Home Care Package Provider first about your needs as they will need to make the booking on your behalf.

Can you assist me to navigate the Aged Care System?

Yes. We can assist with advice on the process of registering with My Aged Care. We can also register you on-line with My Aged Care if you have difficulty speaking or hearing on the phone.  Please make an appointment during office hours.

Can my family member with dementia attend the Carer Support Group with me?

The Carer Support is focused on providing support and information to the Carer.  It is preferable for the Carer only to attend.  Assistance with respite for the person living with Dementia can be organised whilst the Carer attends monthly meetings. 

What happens if myself or my family member has a medical incident whilst being transported or participating in a social support activity?

It is mandatory for all staff and volunteers to be trained in First Aid and CPR. Mobile phones are kept in each car and bus enabling access to 000.  A defibrillator is on-site at IHSP.  Your emergency contact person will also be called.

Are you COVID-19 Safe?

Yes. We take the safety of our staff, clients and volunteers very seriously.  Vehicles are sanitized regularly and we follow the directives of the Public Health Orders as they relate to our service.